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Policies

Cancellation & Withdrawal

Last updated: ‭14‬ September ‭2026‬

How to cancel a BazaarTech hardware order and a template notice of withdrawal.

1. When you may withdraw

You may ask to cancel a hardware or custom-build order before it is dispatched. Contact support at ‭+964 770 050 1611‬ or through your account as soon as possible.

After dispatch, cancellation becomes a return under the Refund Policy. Custom builds that have entered assembly may be charged for parts already opened.

Digital gift cards cannot be withdrawn after the code is delivered or revealed.

Second-hand marketplace deals are cancelled directly with the seller; BazaarTech can only remove a listing or mediate communication.

2. How to send notice

Send a clear written statement (email, in-app support, or the form below) including your name, phone, order number, products, and whether you request cancellation or return.

The withdrawal period, where a cooling-off right applies under local consumer rules, runs from delivery of the goods. Unambiguous notice sent within that period is enough.

3. Model withdrawal form

To: BazaarTech Entertainment — Support ‭+964 770 050 1611.‬

I hereby give notice that I withdraw from my contract of sale for the following goods: [describe products / order number].

Ordered on: [date] / received on: [date].

Consumer name: [name]. Address: [governorate, street]. Phone: [number]. Date: [date]. Signature (if on paper): [signature].

Submit this text via support. Keep a copy. Completing the form does not by itself guarantee a refund if an exception in the Refund Policy applies (opened custom build, revealed gift-card code, or ‭C2C‬ marketplace sale).